There are over 9,000 courier services in the country earning over $8 billion in revenue each year. These services provide same-day local delivery of packages in major urban areas and sometimes offer national and international package delivery. More than 70 percent of these services are small businesses with few employees operating locally.
Although the popularity of eCommerce lowered the number of couriers, the number is slowly rising again due to online businesses. Online courier services allows clients to interact with the service seamlessly through a website or application. Using an online service will actually save companies money for a number of reasons.
No Travel: An online service is accessed completely through a website on the Internet. This means that there is no need for anyone to leave the office and travel to a physical storefront or common pickup location. The courier will arrive and pick up the package at the designated time. Making an online request also saves time that might be spent sitting on hold on the phone. This saves businesses money by eliminating the need for one or more employees to take time away from critical business tasks just to arrange a pickup or to walk a parcel to a location outside of the office that might be very far away.
Logistics: An online courier service provides greatly simplified logistics for small, medium, and large businesses. The online interface allows a single person to enter requests for pickups and deliveries from several different sources without having to visit different departments or check the bins in a mail room.
Some services also have customer management tools available so that individual pickups can be canceled or changed. Businesses working in time-sensitive industries will have better logistics and an optimized workflow because proof of delivery will be instantly available through the website.