When we buy food there is a part of the store supermarket or the corner of a cold and contain food should be kept cold for them to stay fresh and appetizing food, if you ever see one of the cooling units can be damaged then a pool of water may form and staff would walk around desperately trying to save stocks from perishing.
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The same thing could happen in your own home, and so it is important you make sure to deal with a broken refrigerator or freezer immediately. Sometimes this can happen while you are out or away, in which case it may be too late, but in many cases, the air will stay cold as long as it is not opened so that the food in the refrigerator can survive if removed quickly, food in although freezer could be a different story.
Frozen food can not be re-frozen when it has thawed completely and so unless you're planning to host a large party in the near future you may have to prioritize what you will save and what you're going to throw in the trash.
This equipment can often be repaired and returned to the sub-zero them yourself if you are fast enough to call an appliance repair engineer. the company was able to get out, check and often improve your tools there and then on your own kitchen floor.